Gleraugu Comprehensive Return and Refund Policy

At Gleraugu (https://gleraugu.com/), we take immense pride in the quality of our hoodies, t-shirts, and hats. We want you to feel confident and satisfied with every purchase you make from our Miami-based apparel studio. We recognize, however, that sometimes a garment may not meet your expectations or may not fit exactly as envisioned.

To ensure a transparent and stress-free shopping experience, we have established this comprehensive Return and Refund Policy. This document outlines the specific conditions, timelines, and procedures for returning merchandise and receiving a refund. By making a purchase on our website, you agree to the terms stipulated below.

1. The 30-Day Return Window

We offer a generous 30-day return period. This window begins on the date the tracking information provided by our carriers (USPS, UPS, or FedEx) confirms that the package was successfully delivered to your designated shipping address.

If 30 days have elapsed since the delivery of your order, we unfortunately cannot offer you a refund or an exchange. We encourage all customers to inspect their apparel immediately upon arrival to ensure the size, color, and quality meet their requirements.

2. Eligibility Requirements for Returns

To maintain the highest standards of hygiene and quality for all our customers, we must insist that returned items meet strict eligibility criteria. For a return to be accepted for a full refund, the following conditions must be met:

• Condition: The item must be in the exact same condition that you received it. It must be unworn, unwashed, and free from any odors (including perfumes, smoke, or detergent), stains, or pet hair.
• Original Packaging: The item must be returned in its original packaging, including any protective plastic bags or branded wraps.
• Tags: All original hangtags, size labels, and brand tags must remain securely attached to the garment.
• Proof of Purchase: A valid receipt or proof of purchase (such as your order confirmation email) is required to process your return.

Items that do not meet these criteria—such as a t-shirt with visible wear, a hoodie that has been laundered, or a hat with the tags removed—will not be eligible for a refund and may be returned to the sender at the sender’s expense.

3. Transparent Fee Structure: No Hidden Costs

We believe that if a product isn’t right for you, you shouldn’t be penalized for trying it. Gleraugu is committed to a No-Fee Return Policy.

We do not charge restocking fees for any of our hoodies, shirts, or hats. Furthermore, for customers within the United States, we will provide a pre-paid return shipping label, ensuring that the return process costs you nothing out of pocket.

4. Step-by-Step Return Procedure

1. Initiation: Email our support team at support@gleraugu.com with the subject line “Return Request – [Your Order Number]”. Please briefly state the reason for the return.
2. Authorization: Once our team verifies that your request falls within the 30-day window, we will issue a Return Merchandise Authorization (RMA) and email you a pre-paid shipping label.
3. Packaging: Carefully place the item back in its original packaging. Ensure the garment is folded neatly to prevent excessive wrinkling or damage during transit.
4. Labeling: Print the provided pre-paid label and securely attach it to the outside of your return package.
5. Dispatch: Drop the package off at the nearest authorized location for the carrier specified on the label (USPS, UPS, or FedEx).

5. Refund Processing and 7-Day Timeline

Once your return package is received at our Miami facility (17401 Ne 6th Ave, Miami, Fl 33162), it undergoes a formal quality inspection.

• Inspection Period: This typically takes 1 to 2 business days from arrival.
• Notification: We will email you regarding the approval or rejection of your refund.
• Refund Execution: If approved, funds will be applied to your original method of payment.
• The Refund Timeline: We guarantee the refund will be initiated within 7 business days of passing inspection.

Note: Financial institutions may take an additional 3-5 business days to post the credit to your account.

6. Damaged, Defective, or Incorrect Items

Quality control is at the heart of Gleraugu. If you receive an item that is physically damaged, defective, or incorrect, please contact support@gleraugu.com within 48 hours of delivery. Include photographs of the damage. We will offer a choice of an immediate replacement or a full refund.

7. Exchanges

The most efficient way to ensure you get the size or color you want is to return the item you have for a full refund and then place a new, separate order on https://gleraugu.com/. This ensures the item is in stock and allows for the fastest possible delivery.

8. Non-Returnable Items

For logistical and safety reasons, certain types of items cannot be returned: Gift Cards (non-refundable) and Final Sale Items (not eligible for return or refund).

9. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account, then contact your credit card company and bank. If you’ve done all of this and still have not received your refund, please contact us at support@gleraugu.com.

10. Contact Information and Business Hours