FAQs

Frequently Asked Questions (FAQs)

Q: What is the checkout process like on Gleraugu?
A: Our checkout process is designed to be simple and secure. Once you have added your items to the cart, click the cart icon and select “Proceed to Checkout.” Follow the prompts to enter your shipping details and choose a payment method. Please review all information carefully before confirming your purchase.

Q: How do I enter my details during checkout?
A: You will be prompted to enter your shipping address, billing info, and email for order updates. We use industry-standard SSL encryption to ensure your personal data is protected. If you have a Gleraugu account, you can log in to use saved addresses for a faster experience.

Q: What payment methods are accepted on gleraugu.com?
A: We accept all major credit cards (Visa, Mastercard, American Express) as well as PayPal and Stripe. All transactions are processed through secure gateways to ensure your financial safety.

Q: Can I make changes to or cancel my order?
A: We offer a 4-hour window immediately after purchase for any modifications or cancellations. Please email us at support@gleraugu.com as soon as possible. Once this window has passed or the order has entered production, we are unable to make further changes.

Q: How can I track my order?
A: Once your order is shipped (typically within 1-2 business days), you will receive an email with a tracking number and a link to the carrier’s website (UPS, USPS, or FedEx). You can monitor your package’s journey in real-time.

Q: What is the Gleraugu return policy?
A: We offer a 30-day return policy for unused and unwashed items in their original packaging. For full details on eligibility and how to start a return, please visit our “Return & Refund Policy” page or contact our support team.

Q: What should I do if I receive a damaged item?
A: We apologize for the inconvenience. Please contact us within 7 days of delivery at support@gleraugu.com with your order number and a photo of the damage. We will arrange a replacement or a full refund promptly.

Q: How can I contact Gleraugu customer support?
A: Our team is ready to assist you! You can reach us via our “Contact Us” page or by emailing support@gleraugu.com. We aim to respond to all inquiries within 24 hours during business hours.

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Contact Information:

Gleraugu
Address: 17401 NE 6TH AVE, MIAMI, FL 33162, UNITED STATES
Email: support@gleraugu.com
Business Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday